ISO/IEC 20000-1:2018

Overview

Establish a consistent framework for planning, delivering and improving IT services.

Key audit focus areas

Service planning, delivery, relationships, incident resolution and continual improvement.

Benefits of certification

• Independent confirmation of conformity to the standard
• Improved process control and risk management
• Greater confidence for customers and tender requirements
• A structured basis for continual improvement

Certification approach

Application review, Stage 1 and Stage 2 audits, verification of corrective actions, independent certification decision, and annual surveillance over a three-year cycle.

Apply for ISO/IEC 20000-1 certification